Provide technical support to our customers
Your missions:
- Carry out product configuration according to customer project applications,
- Ensure the commissioning of products delivered to customer sites while respecting regulations and prevention plans,
- Test and develop specific programs and materials on customer sites in accordance with contractual requirements,
- Carry out the software development of functionalities specific to customer contracts,
- Provide technical solutions to the various requests from customers and on-site workers,
- Analyze customer complaints, carry out investigations to detect the causes of failures and implement preventive or corrective measures,
- Identify, analyze and deal with technical incidents in collaboration with the design office, then establish technical reports,
- Train and assist the customer in product start-up, troubleshooting and maintenance actions,
- Organize product demonstrations in the workshop or on a prospect's site to promote the solutions,
- Participate in the continuous improvement of products, methods and means of production by being proactive.
Prerequisites:
- Engineering diploma or Bac+5 in mechanics, automation, robotics or mechatronics and ideally supplemented by a first validated experience,
- Mastery of Python, IEC 61131-3, C++, and the Linux operating system,
- Knowledge of ROS2 and OpenCV middleware,
- Basic knowledge of programming environments (IDE),
- Rigor, curiosity and dynamism,
- Ability to analyze and synthesize,
- Be proactive,
- Sense of interpersonal skills to work effectively in a team,
- Taking initiative and strength of proposal,
- Autonomy in managing projects and responsibilities.